Client Feedback Policy

At National Hearing Care we are all accountable for our actions and decisions. We recognise good feedback management is vital for quality customer service. Receiving negative feedback from a client is not something we ever look forward to, but we never want a client or one of our providers to have a poor experience with us and feel they cannot tell us about it. This is why we have developed our client feedback policy in line with our values as an organisation – with our client at the centre of what we do.