FAQs: Answers to your questions

Commonly Asked Questions

Will a hearing aid restore my hearing to normal?

While hearing aids can't fully restore normal hearing, they can help immensely. At National Hearing Care, we support you as you adapt to your hearing aids.

Who will fit my hearing aid? Are they qualified?

Each device will be customised to suit your needs by a fully qualified clinician using state-of-the-art fitting equipment.

We only employ hearing healthcare professionals who are members of Approved Professional Bodies (APBs). At National Hearing Care our Audiologists and Audiometrists are members of Audiology Australia, the Australian College of Audiology, or Hearing Aid Audiometrist Society of Australia, which are recognised bodies of the Office of Hearing Services (OHS) and state-based workers compensation authorities. Every one of our clinicians, as members of APBs, are subject to a strict Code of Conduct.

What is the “best” hearing aid on the market?

The simplest answer to this question is: The one that fits, feels, and works best for you. There are a variety of factors we’ll discuss that help determine the exact model and programming that works best. In the end, you’ll have a hearing aid that’s been created just for you to address your specific needs. Some of the factors determining which hearing aid is right for you include: your type of hearing loss, your lifestyle, comfort level, and price.

What happens if my hearing aid malfunctions?

National Hearing Care has more than 250 locations nationwide. That means wherever you travel in Australia, you’re likely to be near a National Hearing Care clinic that will be happy to help you. If you are travelling overseas, then you are in luck! National Hearing Care is part of the Amplifon group, the world’s largest retailer of hearing aids, and you are covered by our worldwide global coverage. To view our global network visit the Amplifon website

What HA features are available?

Advances in digital technology make modern hearing aids work better, adapt faster, and feel more comfortable than ever before. They’re like mini–computers performing thousands of calculations a second. The features include automatic feedback suppression, background noise reduction, and remote controls to name a few. The amount of features your hearing aid has depends on your needs and personal choice. We’ll help you choose which suits you best.

Is NHC owned by a hearing aid manufacturer?

No, National Hearing Care is Australia's largest independent hearing service provider and we are not owned by a hearing aid manufacturer. We provide unbiased advice on the best hearing loss treatments to suit your lifestyle, hearing loss condition and budget.

How often should I have my hearing tested?

We recommend that adults are screened every ten years up until the age of 50, and once a year after that. The sooner a hearing problem is detected, the better it can be treated. National Hearing Care offers free hearing tests. If you already own a hearing aid, they should also be checked and cleaned once a year to keep them working at peak performance.

How long does it take to adjust to new hearing aid

It can take several weeks to completely adjust to your new hearing aids. Hearing tends to deteriorate gradually over time, so when sounds are reintroduced to the brain quickly, it can be a bit disorienting at first. This adjustment period is essential to get the maximum benefit from your hearing aids, and that is why National Hearing Care offers a 30 day money back guarantee, as well as counselling and rehabilitation tactics by a qualified practitioner to help you adapt to your new hearing aids

How long do hearing aid batteries last?

This depends – the harder your hearing aid has to work to process the sound, the more power it will require. Anything from a couple of days to a week would be expected. If it is less than this, then let us know. Your hearing aid may need to be repaired. Your clinician will let you know the average battery drain time for your type of batteries and hearing aids.

How do I know what size hearing aid I need?

Selection of hearing aid size depends upon your hearing loss, your ear canal size and your personal preference. The smallest hearing aid is a Completely In the Canal (CIC) and fits deep into your ear canal. It’s removed by pulling a small, nearly invisible cord. The next size is an In The Canal (ITC) hearing aid, which fits into your ear canal and is usually only visible from the side. Behind The Ear (BTE) lies on top of your ear and goes behind it.

Do I need two hearing aids?

If you have a hearing loss in both ears it’s recommended that you wear a hearing aid in each ear. We were all born with two ears for a reason:

  1. It helps determine the direction of sound and boosts loudness.
  2. Hearing aids will help you more than one.

Is there a hearing aid that can eliminate background noise? No, hearing aid can completely eliminate background noise, but they can lessen the effects of non-speech noise. National Hearing Care can help you determine which hearing aid is the best fit for your listening needs.

Can I just buy a hearing aid online?

National Hearing Care offers a range of services to look after all of your hearing needs, from diagnosing hearing difficulties, to fitting, servicing and maintaining hearing aids.

Safe and effective use of hearing aids require the presence of a qualified hearing healthcare professional at every phase of the process starting from the comprehensive hearing assessment, understanding your lifestyle, budget and expectations, the selection of the device, to the fitting of the device and culminating with ongoing support, counselling, repairs and maintenance. This level of 360 support is ultimately best for you and your hearing.

Can I afford a hearing aid?

Hearing aid prices vary depending upon the model and style, but also upon the degree of your hearing loss and any ongoing maintenance packages you may choose to personalise your instrument. You may also be eligible for funding for some services and hearing aids via the Office of Hearing Services (OHS), and/or your insurance company. We also offer payment plans. It's best to contact your local clinic to discuss funding options available to you and your personal circumstances. 
Find your nearest clinic Discover More

Get support and advice

Request an appointment

Book now

Take an online hearing test

Take the test

Find a clinic near you

Find a clinic