Hearing Services Program

What is the Hearing Service Program?

National Hearing Care is an accredited service provider to the Australian Government Hearing Services Program (HSP).


The purpose of the program is to provide fully or partially subsidised hearing aids and services to Australians who are eligible under rules set out by the Department of Health.


Through the program, the Department is working towards reducing the occurence and impact of avoidable hearing loss by providing access to quality hearing services and devices for eligible participants.

Learn if you're eligible for the program Book a free appointment

What is covered by the HSP?

  • Fully subsidised Advanced Hearing Tests 
  • Fully subsidised hearing aids
  • Partially subsidised hearing aids
  • Assistive listening devices
  • Annual maintenance such as batteries and repairs
  • Access to rehabilitation services 

National Hearing Care is a contracted service provider with the Department of Health’s Hearing Services Program and can help you access these services.

The Government Hearing Services Program website lists the full support that eligible participants can receive. 

How do I know if I am eligible for the HSP?

To be eligible for the Hearing Services Program, generally you must meet one of the following criteria:

  • a Pensioner Concession Card holder
  • a Department of Veterans’ Affairs Gold Card holder
  • a Department of Veterans’ Affairs White Card holder issued for specific conditions that include hearing loss
  • receiving Sickness Allowance from Centrelink
  • a dependent of a person in one of the above categories
  • a member of the Australian Defence Force
  • referred by the Disability Employment Services (Disability Management Services) Program
  • a National Disability Insurance Scheme (NDIS) participant with hearing needs, referred by a planner from the National Disability Insurance Agency

Please note that a Seniors Health Card does not alone provide eligibility for the program.

If you're still unsure, call us on 1800 704 189 to speak to our helpful team and we will check on your behalf or what other options are available to you to access hearing health services.
 

Further eligibilty checks can be completed on the Departent of Health's Hearing Services Program website.

 

Book an appointment to learn if you're eligible for the HSP Book a Free appointment

More FAQ's on the Hearing Services Program

For more information, visit the Hearing Services Program website

What NHC services can I receive if I am eligible?

Some of the services you can receive include:

  • An Advanced Hearing Test to identify both the type and level of hearing loss 

  • Fully subsidised Hearing Aids and other devices to assist and improve communication and your hearing ability as well as the opportunity to access higher level technology if there is a clinical need and you wish to access it through partial subsidy

  • Comprehensive Assessment from our qualified Audiologists with an Audiology Report that includes interpretation of your results and recommendations. This may also be forwarded to your Medical Practitioner or GP if required

  • Counselling and support to help you and your family understand the impact of hearing loss on quality of life and strategies to assist you

  • Maintenance and Batteries (conditions apply)

Can I get a free hearing aid?

If you meet the eligibility criteria as determined by the Department of Health Hearing Services Program,  you can recieve fully subsidised hearing aids. 

So yes, it is considered "free-to-the-client" because it is fully subsided by the Government program.

National Hearing Care is an accredited service provider with the Department of Health’s Hearing Services Program and can help you on checking your eligibility and accessing these fully subsidised services.

How can I apply for the HSP?

First, we can help you check your eligibility.

NHC has assisted thousands of people to check their eligibility for the Hearing Services Program and we can fill in the online application for you.

We will require your first name, surname, date of birth and eligibility number (for example: a Centrelink or DVA card) and contact details.

The online Hearing Services Program system will then check if you meet the eligibility criteria, which can take just a few minutes. From there, NHC can support you to finalise the online application process. 

Once the application has been processed and approved by the Department of Health, you are now eligible to receive services under the Hearing Services Program and then it is your decision if you want to proceed with a hearing check or test with us.

Already on the program with another provider?

Clients from other service providers regularly transfer to NHC for our care and our services. This is an easy process and comes at no cost to you.

The reasons for switching often include:

  • More convenient to come to one of our 300 clinics across Australia
  • Unhappy with the current hearing care provider’s service

The relocation is easy, and we can do it online or over the phone.

Call us today on 1800 704 189 and see our difference.

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