Terms and conditions

Our Feature Promotions:

Throughout the period 1 December to 31 December 2019, National Hearing Care is offering the following promotions. These promotions cannot be used with any other additional promotion that is not outlined below and cannot be redeemed for cash.

  1. 40% off Active to Excellence Hearing Aid Ranges plus receive a free connectivity accessory
  2. Free Gift for new customers who complete an advanced hearing assessment
  3. Direct Mail out offer – Free Gift for selected customers receiving a letter who complete an appointment
  4. Direct Mail out offer - Buy One, Get One Free for selected customers only
  5. Direct Mail out offer – $500 off gift voucher for selected customers only
  6. HUMM Database VIP customer mailout – 70% off the second hearing aid
  7. Great sound quality starts from $49 per month – with Humm Interest Free Payment Plan
  8. Free hearing test for new and current customers 26 years and over
  9. Free Advanced Hearing Assessment for select customers
  10. 30-day money-back guarantee
  11. These terms and conditions set out some general terms and conditions that apply to all promotions (directly below), as well as terms and conditions which apply to each individual promotion 

General terms and conditions:

  • To be eligible for these promotions, client payment of the hearing aids must be made at time of fitting
  • Hearing aids must be ordered between 1 December to 31 December 2019
  • Offers valid for binaural and monaural purchase of hearing aids
  • Standard manufacturer warranty conditions apply to any hearing aids purchased
  • To the extent permitted by law, National Hearing Care can amend, vary, suspend or terminate these terms and conditions at any time
  • All offers are available in conjunction with Humm payment plans, Humm terms and conditions apply
  • Discount offers are not available with any other offer
  • The promotions are not available to National Hearing Care employees in combination with existing benefits

Promotions:

(1) 40% off Active to Excellence Hearing Aid Ranges plus receive a free connectivity accessory 

  • Discount offer available on all hearing aids from the Active, Advanced & Excellence hearing aid ranges.
  • Hearing aids must be purchased by 31 December 2019.
  • Offer valid for binaural and monaural purchases.
  • Customers who receive the Australian Government Hearing Services Program funding for fully funded hearing aids may be eligible for this offer if they choose to top-up to the Active to Excellence hearing aid range. The 40% discount applies to the top-up amount of the total price. 
  • Offer cannot be redeemed for cash.
  • Discount offers is not available in conjunction with any other offer.
  • Customers are eligible for one (1) free accessory. The customer can choose from either a remote control, tv streamer OR minimic. Total value ranges between $195.00 - $295.00 depending on the product the customer chooses. 
  • Restrictions may apply on some accessories and delivery may take place in the month of January. Staff will advise of any delay to delivery of accessories at the time of purchase.

(2) Free gift for new customers who complete an advanced hearing assessment

  • To qualify, the customer must not have had an advanced hearing assessment with National Hearing Care within the last 12 months.
  • To qualify, the customer must complete an advanced hearing assessment by 31 December 2019.
  • The customer can choose from one (1) of the following gifts: picnic blanket or drinking flask, while stocks last. • Offer cannot be redeemed for cash.

(3) Direct mail out offer - Free gift for selected customers receiving a letter who complete an appointment

  • To qualify, the client must have received a letter and/or call from National Hearing Care with the details of this offer. 
  • The first 500 customers to attend an appointment in any National Hearing Care Store will receive the gift. 
  • The gift is a picnic rug or a thermal flask, while stocks last. 
  • One (1) gift per person. 
  • Offer cannot be redeemed for cash.

(4) Direct mail out offer – Buy One, Get One Free 

  • To qualify, the person would have received a letter addressed to the person.
  • Buy one get one free is based on purchasing a pair of hearing aids (binaural purchases only) – Second hearing aid must be for the same person and same product.
  • Discount offer is available on all hearing aids within the Smart to Excellence ranges.
  • Hearing aids must be purchased by 31 December 2019.
  • Discount offer is not available in conjunction with any other offer.
  • Customers who receive the Australian Government Hearing Services Program funding for fully funded hearing aids may be eligible for this offer if they choose to top-up to the Smart to Excellence hearing aid range. 

(5) Direct mail out offer – $500 off

  • To qualify, the person would have received a letter addressed to the person.
  • $500 discount is valid for both monaural and binaural hearing aid purchases.
  • Discount offer is available on all hearing aids within the Smart to Excellence ranges.
  • Hearing aids must be purchased by 31 December 2019.
  • Discount offer is not available in conjunction with any other offer. 
  • Customers who receive the Australian Government Hearing Services Program funding for fully funded hearing aids may be eligible for this offer if they choose to top-up to the Smart to Excellence hearing aid range. The $500 off applies to the top-up amount of the total price. 

(6) HUMM VIP - 70% off the second hearing aid (offer via HUMM database of clients)

  • To qualify, the HUMM VIP Member must have received a letter.
  • The HUMM VIP Member can share the 70% off voucher with a family member or friend.
  • 70% off the second hearing aid purchased in a pair (binaural purchases only) – discount cannot be transferred to a second person.
  • No discount applies to monaural purchases.
  • Discount offer is available on all hearing aids within the Smart to Excellence ranges.
  • Hearing aids must be ordered between 1 November 2019 to 31 January 2020 from National Hearing Care clinics. Customers must have been fitted with the hearing device/s by 21 February 2020.
  • Discount offer is not available in conjunction with any other offer. 
  • Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be provided a fully funded hearing aid by the Government. For customers eligible under the Hearing Services Program, 70% discount applies to the top-up amount of the total price, if customer decides to top up and purchase a hearing device from the Smart to Excellence ranges.  

(7) Great sound quality starts from $49 per month – with Humm Interest free payment plans

  • National Hearing Care is offering a flexible interest free payment plans through Humm.
  • Humm terms and conditions apply
  • Humm eligibility criteria applies.
  • Great sound quality starts from $49 per month.
    This price is based on the following:
  1. 36-month interest free payment plan
  2. Monoaural - ampli-mini i 2 X2 GN (CIC, BTE, RIC product options)
  3. The hearing aid price is $1,487
  4. $49 per month, includes the $8-month Humm fee applies, equating to $288 over the full terms
  • Hearing Services Programme (HSP) fully funded and Department of Veterans’ Affairs customers that choose to top-up to this hearing aid are eligible for the discount offer on client retail portion.
  • Discount offers are not available in conjunction with this Humm $49 offer.

 (8) Free hearing test (screening):

  • National Hearing Care is offering free hearing tests to new and current customers 26 years and over:
  1. This is a basic screening check to determine if hearing loss is present
  2. If you suspect you have hearing loss, we may recommend a full diagnostic hearing assessment ($50) so we can determine the extent of hearing loss and find the most suitable options for you

(9) Free assessment for selected Private customers only:

  • National Hearing Care is offering free hearing assessments to select customers.
  • To qualify, the client must have received a letter, call, email, flyer or filled in your contact details on specific digital advertising from National Hearing Care.
  • Free advanced hearing assessments must be booked by 31 December 2019.
  • The free assessment is only available for private customers aged 26 years and over.
  • Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program. 
  • The free assessment is to the value of $50.

(10) 30-day money-back guarantee:

  • Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 30 days of purchase
  • National Hearing Care reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost
  • Any refund paid will be the amount paid by the client only, which will not include any discounts or funders' contributions (e.g. Hearing Services Programme, Department of Veterans’ Affairs, Work Cover or Insurance contributions)